Your agreement with Roxby

PortalSix, LLC, a Maryland limited liability company, provides Roxby. These terms govern your customer account and the Roxby services you choose to use. By accepting these terms or using the customer service, you agree to them. You must be at least 18 and able to enter a binding agreement.

If you accept for a business or another organization, you represent that you have authority to bind it. Otherwise, you accept on your own behalf. Creating a workspace does not establish a legal entity, prove ownership of a property, or give you authority to act for someone else.

The separate website terms govern the public website and waitlist before you create a customer account.

Accounts and workspace access

Provide accurate account information and protect your sign-in methods. Use your own account rather than sharing credentials. Contact support@roxby.app if you suspect unauthorized access.

You may have access to more than one workspace. Each workspace has its own members, roles, books, and resource permissions. Access to one workspace does not grant access to another. A workspace owner or another person with the required administrative authority may invite people, change their access, or remove them. Removing one person's access does not delete the workspace or its records.

You are responsible for the people you authorize, the permissions you grant, and the accuracy of the authority information you provide. Accountants, property managers, co-owners, and other collaborators must use their own accounts. Their access remains subject to the permissions granted for each workspace and book.

Using Roxby

Roxby helps you organize short-term-rental records and perform the workflows included in your plan. The product and your purchase terms identify the features available to you. Roadmap descriptions, prototypes, and previews do not make an unfinished feature available or guarantee its release date.

Use the service lawfully. Do not access another customer's records without permission, bypass access controls, interfere with service operation, upload malicious code, test security without written authorization, misrepresent your identity or authority, or use the service to commit fraud or violate another person's rights.

Your records and permissions

You retain your rights in records and other content you supply. You authorize us and our service providers to host, copy, transmit, transform, and otherwise process that content as needed to provide, maintain, support, and secure the services you request, comply with law, and enforce these terms. This permission does not transfer ownership of your records to us.

You must have permission to submit, connect, import, share, and instruct us to process the information you provide. This includes records concerning co-owners, guests, employees, contractors, and clients. Do not submit information that the service does not request or that you lack authority to use.

Our customer privacy notice explains how we handle account and customer information. Our customer service-provider disclosure identifies the principal third parties involved in providing the service.

Accounting and professional responsibilities

Roxby provides software. We do not act as your accountant, tax adviser, attorney, investment adviser, property manager, or fiduciary. You remain responsible for reviewing your records, resolving items that require judgment, maintaining appropriate source documents, and meeting filing, payment, reporting, and recordkeeping obligations.

An imported record, suggested category, allocation, matched payout, reconciliation result, report, or export does not by itself establish that a set of books is complete or that a tax or accounting treatment is correct. Review automated suggestions and reports before relying on them for a filing, distribution, loan, investment, or other decision. Engage a qualified professional when you need professional advice.

Connected services and sharing

When you connect a financial institution, booking channel, accounting product, identity provider, or other third-party service, you direct us to exchange the information needed for the connection and the features you request. The third party may require separate terms or consent. Its service, privacy practices, availability, and data are outside our control.

Third-party services may limit historical data, change interfaces, revoke access, or experience outages. Disconnecting a source stops future access to the extent supported by that connection. It does not automatically delete records already imported into Roxby.

If you download or share records, confirm the recipient and scope. A recipient may retain the copy outside Roxby. We cannot recall or control a copy after it leaves the service.

Free trial

Creating a sign-in account does not start a trial or authorize a charge. Your 30-day free trial begins when we successfully create your first customer workspace. No payment card is required. Joining someone else's workspace does not start a separate trial.

Each PortalSix customer account may receive one Roxby trial, even if it contains multiple users, workspaces, books, properties, or legal entities. Invited users, accountants, and staff do not receive another trial merely by accessing a customer's workspace. We may deny or end a trial obtained through misrepresentation or an attempt to evade this limit. A genuinely separate business may ask us to review its eligibility.

We will show the trial expiration date in the product. We will not charge you automatically when the trial ends. If you do not purchase a subscription, paid features and new imports will pause. You may view and export existing records for 30 days after trial expiration.

Before you purchase a subscription, we will show the price, billing period, applicable taxes, renewal terms, cancellation method, and any refund terms, and ask you to agree. Acceptance of these customer terms does not authorize a charge or accept an unspecified subscription.

Your purchase terms govern billing, renewal, cancellation, refunds, and plan changes. If those purchase terms conflict with these terms on a payment issue, the purchase terms control that issue. Rights that applicable law makes non-waivable remain available to you.

Suspension cancellation and deletion

We may restrict access when reasonably necessary to address a security threat, unlawful use, a material breach, nonpayment, or a legal requirement. Where practical and lawful, we will explain the restriction and provide an opportunity to resolve it. We may act first when delay would create material risk.

Removing a user, closing a sign-in account, canceling a subscription, and deleting a workspace are different actions. We verify workspace-level authority before processing a workspace closure or deletion request.

If a trial never becomes paid, read and export access lasts 30 days after trial expiration. Unless you reactivate or a legal hold applies, we delete ordinary workspace content from live systems by 90 days after trial expiration and notify you before deletion.

If you cancel a paid subscription, you may view and export existing records for 12 months after paid service ends. Unless you reactivate or a legal hold applies, we delete ordinary workspace content from live systems within 30 days after that access window ends. We show your access and deletion deadlines, send reminders 30 days and 7 days before access ends, and confirm when live-system deletion finishes.

You may request permanent deletion separately. We verify your authority over the affected workspace and explain any information we must retain. Deleting one person's sign-in account does not delete a shared workspace.

After live-system deletion, ordinary recovery-backup copies expire within 90 days. We restrict those copies to disaster recovery and do not use them for customer reactivation. A specific legal hold may require us to preserve necessary information separately.

We retain limited PortalSix business records on separate schedules. These may include billing and tax records, records of accepted terms and cancellations, a minimal deletion-completion record, security and administrative logs, support records, and incident, dispute, or legal-hold evidence. These business records do not include customer journals, receipts, imported statements, or other customer accounting content merely because that content might be useful evidence. The customer privacy notice describes the applicable schedules.

Intellectual property and feedback

We and our licensors own the service, software, design, documentation, and brand materials, excluding your records. Subject to these terms and your plan, we grant you a limited, nonexclusive, nontransferable right to use the service during your authorized access period.

If you send feedback or suggestions, you authorize us to use them without restriction or payment. Do not send feedback that you lack authority to provide. Feedback does not give us ownership of your records or confidential information.

Confidentiality and security

Each party may receive nonpublic information that the other reasonably expects it to protect. Each party will use that information only for the relationship, protect it with reasonable care, and disclose it only to people who need it and are bound to protect it, unless law requires disclosure. These duties do not cover information that becomes public without breach, was already lawfully known, is received lawfully without restriction, or is developed independently.

We maintain administrative, technical, and organizational safeguards designed for the nature of the service and information we process. No internet service can guarantee absolute security. You must use the available account-security features and promptly report suspected compromise.

Service limits and disclaimers

To the extent permitted by law, we provide the service on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise uninterrupted or error-free operation, that every third-party record will be available, or that software can replace professional judgment.

Some jurisdictions do not allow certain exclusions. An exclusion applies only to the extent permitted where the claim arises. Any express service commitment you purchase appears in the applicable purchase agreement.

Limitation of liability

To the extent applicable law permits, PortalSix, LLC's total aggregate liability for all claims connected with Roxby or these terms will not exceed the subscription fees you paid us during the three months before the event giving rise to the claim. This cap applies whether a claim rests on contract, negligence, another tort, or another legal basis.

To the extent applicable law permits, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business opportunities, goodwill, or anticipated savings.

We do not limit liability where applicable law prohibits a limitation, including liability for fraud, gross negligence, or willful misconduct to the extent the law makes it non-limitable. These terms do not remove non-waivable rights or remedies.

Changes termination and disputes

We identify the version of the terms you accept and make that version available at a permanent URL. We give notice of material changes and obtain any acceptance required by law. A new version does not replace the record of the version you accepted.

You may stop using the service and may cancel a paid subscription under its purchase terms. Sections that by their nature should survive termination remain effective, including provisions concerning ownership, confidentiality, retained records, disclaimers, liability, and disputes.

Maryland law governs these terms, without regard to conflict-of-law rules and subject to applicable mandatory law. Unless mandatory law provides otherwise, state and federal courts located in Baltimore City, Maryland, have exclusive jurisdiction. Contact legal@roxby.app before filing a claim when practical. Contacting us does not shorten a legal deadline or waive a right.

Contact us

Email service questions to support@roxby.app, privacy questions to privacy@roxby.app, and legal questions to legal@roxby.app.

You may also write to:

PortalSix, LLC

306 W Redwood St, Suite 201 Baltimore, MD 21201 United States